Richard J. Brown

Each product has its own page where you can view images, videos, colors, available sizes (with associated size guide), materials used and composition, description, and suggested care and laundering for the garment. It is also possible to check whether the selected color and size combination is available and purchasable. 

You can find a product page in two ways:

1. you can enter the name or code of the product within the search bar, accessible by clicking on the magnifying glass symbol.
2. you can navigate the website and choose which page to view.

Access the product page you wish to purchase and select the desired size and color combination. Place the product in your shopping cart by clicking the Add to Cart button. 

Once you have finished selecting the items to purchase, from the shopping cart, click Checkout. 

The checkout process can be finalized in 3 easy steps:

1. Create an account or login if already registered.
2. Entering address information and verifying order details.
3. Selecting payment method and entering credit card information. Submit the order by clicking Pay Now.

When the process is complete, you will receive an order confirmation email.

As soon as the order is shipped, you will receive a second shipping confirmation email containing the order details as well as the information needed to track the delivery.

Products within the website are generally available. However, it is possible that if a product is in your shopping cart, it may be purchased by another customer until you have completed your order.

We guarantee that all products sold on the website are authentic. We cannot comment on the authenticity of products purchased on other platforms.

On each product page of the site, there is a size guide that provides more information about the measurements of each product, with relevant international conversions.

To place an order, you must register with the site. Through the creation of an account you can also take advantage of several benefits:

• Track your orders and view your previous purchase history
• Request a return of products purchased directly from your account
• Save your shipping addresses to shop even faster

We do not accept orders by phone.

You cannot add an item or modify an existing order. If you need to change your order, please contact Customer Service as soon as possible to find a solution that fits your needs by emailing customercare@richardjbrown.com or through the form on the Contact Us page. Our offices are open Monday through Friday, 9 a.m. to 6 p.m. EST, except on holidays.

Once you place your order, you will receive a confirmation email. As soon as your order has shipped, you will receive a second email confirming the items shipped and sending you the information needed to track the shipment.

Any product can be purchased and sent to other people as a gift. Please let us know if it is a gift within the notes field in the Shopping Cart so you can take advantage of the exclusive gift packaging.

Items will be wrapped in tissue paper and placed inside the gift box in light gray Richard J. Brown packaging with copper-colored foil logo.

If you would like to write a personalized message, please enter it within the notes field or contact Customer Service at customercare@richardjbrown.com

Please note that if no indication is entered in the notes field, the order confirmation and price will be included inside the package.

Yes, by accessing your profile you can add and edit your contact information in an address book.

Your order will be shipped after your payment and delivery details have been approved. The amount charged for shipping will be displayed directly on the checkout page after the delivery address is entered.

DHL Standard service is used for shipping and the delivery time is 3-7 business days.

Please make sure that there is a person available to sign for receipt, as delivery cannot take place without a signature. If you are not available at the time of delivery, our courier will make two more attempts to deliver your purchase.

You can check the status of your shipment using the tracking code available by logging into your account, in the order summary.

Please be advised that the shipping times shown are an estimate only and we will not be responsible for any loss or damage caused by late delivery.

Shipping is available in the states listed below. If you are interested in shipping to other countries/regions, please contact our Customer Service by emailing customercare@richardjbrown.com or through the form on the Contact Us page. Our offices are open Monday through Friday, 9 a.m. to 6 p.m. EST, except for holidays.

Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, Greece, Greenland, Guadeloupe, Guatemala, Guyana, Haiti, HKSAR, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Macau SAR, Malaysia, Maldives, Malta, Martinique, Mexico, Moldova, Montenegro, Montserrat, Nepal, New Caledonia, New Zealand, Nicaragua, North Macedonia, Norway, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Samoa, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Martin, St. Vincent and the Grenadines, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam, Yemen.

Please be advised that unfortunately, shipments to European countries with special tax regimes, at P.O. Boxes, and deliveries to some U.S. territories are not available (U.S. Virgin Islands, Puerto Rico, and Guam).

You cannot ship multiple products, within the same order, to multiple addresses. If your order includes gifts or products that require shipping to multiple addresses, you must place separate orders for each delivery address.

We are unable to change your delivery address once your order has shipped. We encourage you to provide a valid shipping address.

Your order will be shipped inside one of our custom boxes and finished with tissue paper. All of our boxes are FSC certified and fully recyclable.

Your order is covered by insurance against theft and accidental damage while being delivered to the address you specify. Once your purchases have been delivered to the specified address and you have obtained a signature certifying receipt, they will no longer be covered by insurance. If the box is damaged upon receipt, we advise you to refuse delivery or indicate when signing that you accept a damaged box.

A signature is required for each delivery and no delivery can take place without one. We are unable to authorize any delivery in the absence of a signature. We encourage you to verify that there is a person available to sign for receipt or to assign a trusted person.

As soon as your order ships, you will receive a shipping confirmation email containing the details of your order as well as the information needed to track the delivery. You will also be able to check the status of the shipment using the tracking code available by logging into your account, in the order summary.

All orders outside the European Union may be subject to payment of customs fees and import taxes. These costs are the sole responsibility of the customer and are non-refundable by Richard J. Brown.

For more information, please contact the appropriate customs office as we have no control over how different countries determine customs costs.

The following policy applies only to products purchased on our website. We cannot accept returns of products purchased on other websites, in other stores, or shipped from countries to which we do not ship. Please review the specific applicable conditions below.

You may return items purchased through the Richard J. Brown e-shop with these 4 simple steps:

1. Log on to www.richardjbrown.com and access your profile by logging in and go to the details of the order for which you wish to return. Enter the number of the order for which you wish to make a return, specifying the reason. You will be contacted by our Customer Service.
2. Repack all return items in the original packaging. Items must be new, unused and in perfect condition, with all pendants and labels attached.
3. Contact the courier company you wish to use to make the return/exchange. Please be advised that shipping costs are your responsibility and that the shipment must necessarily be traceable via tracking code, which we ask you to provide to our Customer Service. 
4. Affix the label provided by the courier to the outside of the box and hand it to the pick-up person.

Please be advised that returned items are quality-checked in accordance with the Terms and Conditions of Sale. If the items are returned in perfect condition we will accept the return and proceed to refund the total amount paid. 

To make an exchange of one or more items, you must first make a return of the product you purchased or received as a gift. Once you have finished the return procedure that can be consulted in the dedicated FAQ, we invite you to place a new order for the product you wish to purchase - the purchase procedure is indicated here - as a replacement for the one you have already returned.

Items received as gifts may be returned. For information please contact our Customer Service by emailing customercare@richardjbrown.com or through the form on the Contact Us page. Our offices are open Monday through Friday, 9 a.m. to 6 p.m. EST, except for holidays.

The procedure for returning items not purchased as gifts is described above.

You may return any item purchased on the site within fourteen (14) days of receiving the products.

Please note that the above only applies to products purchased from www.richardjbrown.com. Returns for products purchased on other sites, in physical stores, or from countries to which we do not ship directly will not be accepted. You can see the return policy in our Terms and Conditions of Sale.

You can return products, personally purchased or received as gifts, for quality problems as long as you have the original receipt.

More information can be found in our Terms and Conditions of Sale.

We use your IP address to determine your location and provide you with a better browsing experience.

If you have forgotten your password or wish to reset it, follow the 'Forgot Password' instructions in the Login section.

In the event that you have forgotten your password or wish to reset it, by clicking Forgot your password? on the Login page, you will receive an email containing a link to proceed to reset it.

The cookie management policy is described in the Cookie Policy.

We guarantee the privacy and confidentiality of our user's personal data in accordance with the Privacy Policy.

If you have any questions or concerns, you can contact our Customer Service at any time by emailing customercare@richardjbrown.com or through the form on the Contact Us page. Our offices are open Monday through Friday, 9 a.m. to 6 p.m. EST, except on holidays.

We accept credit card payments from the Visa, MasterCard, American Express and PayPal circuits. Your card will be charged at the time of checkout.

Your personal online security is our priority. The page where your card details are entered is handled directly by Shopify, a PCI-compliant company with advanced security standards.

To enhance your security, a 3D security service is available that protects your credit card from unauthorized use by requiring a password every time you make a purchase on our site. To take advantage of this service, you must first register with the bank that issued your credit card.

Your card will be charged at the time of checkout. In the event that some of the items you ordered are no longer available, only those items that actually shipped will be charged. If there has been an authorization problem with your credit card, you will be contacted by our Customer Service.

You can get a welcome discount code by signing up for our newsletter.

You can enter and apply the promotional code on the Checkout page, within the field provided.

Please note that codes distinguish between uppercase and lowercase characters. 

If your promo code is valid, the deduction will be applied to the Subtotal. Only one promotional code can be used per order. The promo code may not be combinable with other offers.

We reserve the right to cancel orders if an unauthorized promotional code is used.